Professional misconduct.

The centre can do with improvement of telephone etiquette at the call centre/reception and also with the way nurses engage with patients.

I did not get professional treatment from a nurse at the centre, I took it up with the health centre manager but the process he chose to resolve the issue did not convince me that the same misconduct would not occur. My principle is that the way I speak to my friends or children is not the way I will speak when I am at work, something different to the standard at this centre.

My suggestion is that the staff improves on professional conduct.