NHC Script Requests via their Website during COVID-19 Lockdown

When calling the NHC to request a repeat script you get a COVID-19 voice message asking you to request the script via the NHC website. I am a registered user on their website but had forgotten my password. I requested a new one and got a link via email to reset it. Once clicked I got a message saying I was my user was not in the database. I tried to re-register but got a message saying that I already existed. Perhaps the NHC should invest in a better more user friendly digital platform that actually works especially under these stressful and uncertain times. The NHC should ensure that a 'REQUEST SCRIPT' button is next to each Doctor listed on their website before asking patients to do so. Only one doctor at the Honeydew NHC has this option. The NHC head office number also disconnects when trying to call it. Very Poor Service in my opinion. Perhaps Mad-Media who designed the WordPress site should look into this matter as well.