Lose my file, invoice me for someone else

<p>This experience I get from this place just gets worse with each visit. Firstly they do not go my Discovery Rates (which I can understand is Discovery's problem) but now they also lose your entire history with them! They cannot find me on their system at all, not even by using my ID Number. Then they call me to tell me they have found it so I can come through. So I do, see the doctor, and get told to pay in the front which I do. Surprise! They person on the invoice is not even me! Now Discovery wont process my claim. I cant help but fear how many other confusions happen at NHC which could result in serious harm to innocent patitents! So now I need to phone Accounts departments, drive all over again to fix your mistakes. Stress is a ****er they say ...</p>