Taking more than 1 year to approve claim.

Original claim lodged in 2011. A follow up complaint lodged with NHBRC in October 2013. It has been more than a year now, they never get back to you regarding the update on the claims, we always have to phone and then all they say is that we need to wait for the process to be followed. The problem with our property is that the one wall is busy falling over and they need to underpin it Urgently. Apparently they don't think that it is a problem and have to compassion for the safety of our family. The damage is getting worse by the day they are taking their time. When I stressed the importance of the matter, I got a reply in bold letters stating that the NHBRC will only take responsibility for any damage once a contractor has been appointed and the have taken over the site.<br> <br> Lots of promises without no Action.