PATHETIC SERVICE

<p>I registered a complaint in Dec 2016.</p> <p>I tried to get feedback in Jan 2017 but to no avail as I wasn't able to get throught to the agent who was assisting me. Eventually it was confirmed that the agent was a contract worker & the agent who took over my portfolio emailed me after I expressed my frustration. I have received an email stating that my case is closed as the documents requested wasnt received despite my attempts to contact Hazel Naidoo. In the interim of completing the documents & paying for a fee, I have been liaising with the developer. I did email Hazel but she never once advised that there is acut off time. It is very easy to just close a file yet the service & communication was never up to speed. It was a nightmare to even allocate the agent who took over my file from the agent who initially lodged my complaint.</p> <p> </p>