1 reviews | Active since Mar 2018
Pathetic after service
We bought an Ariston water heater on the 8th April 2021 and installed it on the 16th April 2021 whe we noticed it's not heating the water. My fiance took I back to builders boksbueg on the 17th April and was told they will not take it back since it was installed and we should contact Ariston direct.
This was a shock to me. We bought this item at builders, it's not working and now we have to deal with their supplier, where is the afternoon service ?
The sales person advised that the water heater was the better option as it heats water as it comes out however it doesn't do that so we wanted to exchange it and but the 30l water heater. So now I am stuck with a water heater that doesn't work because builders won't assist with the exchange. This is just unreasonable and pathetic.
As a customer I am allowed to exchange or get a refund if the item does not meet the expectations as specified so what should we do with this water heater as we still don't have hot water coming out ?????
I needed a convenient way to have hot water to use for my bath and sink and instead am stuck with a product that doesnt work and Ariston hasnt sent a technician to come and see what is wrong with the unit.
my only regret is trusting that builders will assist in ensuring that i get quality product and speak to theeir supplier to assist however they also seem powerless to ensure i am satisfied.
i will go and purchase another product elsewhere and will be hopefull it will work and will provide the features that are listed on product and website.
I needed a convenient way to have hot water to use for my bath and sink and instead am stuck with a product that doesnt work and Ariston hasnt sent a technician to come and see what is wrong with the unit.
my only regret is trusting that builders will assist in ensuring that i get quality product and speak to theeir supplier to assist however they also seem powerless to ensure i am satisfied.
i will go and purchase another product elsewhere and will be hopefull it will work and will provide the features that are listed on product and website.