NHBRC poor service

if you want to build a new house in RSA you have to deal with this *********** people who prolong the process of building a house. You leave messages at reception but no one will actually ever call you back even sending emails - they too will go unanswered. The only way you will get an answer out of them is if you physically visit the office and wait for several hours to see your consultant. The same way the municipality operates. I am a property owner and the enrollment process has taken over 3 months and still not finalized. Initially it was documentation that is required and that was all concluded in Dec. Inspection was done on the 19th January and they lost the reports in order to issue the invoice. it took over 3 weeks for them to issue the invoice of which it was incorrect as the bank rejected the payment. They promised to fix the issue but 2 weeks is almost over now and i am getting any answers. I don't know why this organization was established as they don't serve the people's interests