NHBRC is taking their time

I've been dealing with the NHBRC for the last 3 years. The home builder contacted me 2 months ago and asked me if I received my monies that he had paid to the NHBRC for my case. I followed up with the NHBRC. They did not know about the monies, the home builder had to send them proof of payment. The home builder paid the monies in January 2015. It is now August and I still haven't received any money from NHBRC. The NHBRC keep on making excuses and apologise, but nothing happens. They are suppose to protect and help the home buyer. Very bad service, support and a lack of urgency. I'm frustrated by the lack of competence.