NHBRC Administrative Gross Negligence

As a construction company we submitted our enrollment documents to the NHBRC on the 13 of June 2018, it took 10 emails over 7 days to get the enrollment invoice. It was paid on the 28th of June, there after they are supposed to issue you with a certificate. I then emailed them 8 times requesting the certificate over a month. Now they want us to redo the enrollment as a "late enrollment". So from the 18th of June until August we cannot build because the NHBRC administrative department do not know how to press the print button.