NV
Neil V

1 reviews | Active since Dec 2014

06 Feb 2015, 09:24

Usless

I have had timeshare at Nqwenya for so long. I phoned on the 27 or 28 to tell them that i was going to pay the levies which i did no problem i also told them that i will be going on the 6 feb to 13 feb at no time did the lady on the phone say i had the dates wrong. Head office inform me today that they listened to the recording and that i did not give dates. Good way to clear your name i don't have the recording. they will not help me at all except try and rent me a place for R13000 absolutely crazy all you people think about is money and stuff the customer.<br> i will never recommend Ngwenya Lodge to anyone again and will be getting rid of my week soon.

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Replies (1)
Ngwenya Lodge
Ngwenya Lodge's reply11 Feb 2015, 13:01
Official
Hello swim,

We acknowledge receipt of your complaint and confirm having resolved the matter with you telephonically.

We further confirm that an alternative accommodation arrangement was made in an attempt to assist you.

Best regards,