Unmanned telephone & lack of feedback

I am now thoroughly convinced that the telephone number listed on the VRS letterhead ***) is completely unmanned. Various times last week I tried calling but no one answers. I've just tried again this morning, same story... am perputually kept on hold being told by an automated voice message (6X or more) over period of almost 4 minutes that I'm number one in the queue...same experience in the past week when I've called. And I'm still awaiting for a Colin Pretorius to provide my feedback.<br> <br> I've moved house and cannot find any documentation relating to the week I own, and desperately need to get into discussions to dispose of it through your tender system. However prior to that I'd actually like to talk to a person who can explain how the tender process works, its timelines and how much I can (on estimate) expect to get on the sale of my time share. I have sent an e-mail before, and no help came forth.... and am still in desperate need of assistance in this regard. If this will help... my full details are: Faith Moira Busisiwe Pilane, ID: ***. My mobile: ***. Surely using my ID details, you should be able to track details of my timeshare???