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Patience M

1 reviews | Active since May 2016

11 May 2016, 18:37

Frustrated

<p>Hello Peter </p> <p>I'm so frustrated about how we were treated at Ngwenya lodge. I booked myself and 7 other ladies into the lodge for the 6th-8th May 2016,however upon arriving at the lodge I was shocked to learn that they booked us in for the following weekend. I then asked for a way forward and I was told that I should pay for a night and the matter will be discussed in the morning. I told them that we don't have that kind of money,only to be told by the guy who was a manager for the night that we should go back and come back next week. My frustration is that I had to pay for the weekend meanwhile the was an amount of R11 600,I had paid already. Also to be told that I won't be refunded.</p> <p>Please help </p> <p>Patience Mahlangu </p> <p>***</p>

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Replies (2)
Ngwenya Lodge
Ngwenya Lodge's reply12 May 2016, 06:25
Official

We acknowledge receipt of your review and thank you for bringing this matter to our attention.

We will investigate and revert to you again as soon as possible.

Ngwenya Lodge
Ngwenya Lodge's reply13 May 2016, 13:25
Official
Feedback: Our investigations indicate a paper trail leading to a confirmed and paid reservation for 13 - 15 May 2016. We have requested correspondence from Mrs. Mahlangu indicating the request for a change of date, as none appears on our side. We are still awaiting same.