Non-existent customer service

On the 1st of Nov I received an email from Martha requesting the authorisation to pay the final rates to COJ and I responded to say that the date of the account they had was for 18 Oct and they hadn't deducted any of my payments and she should please get another statement. On the 2nd of Nov I sent a follow up email and she responded to say that they had asked for an amended statement. On the 8th I emailed to advise that I had received a statement from COJ charging me for the second statement but I had still not received it from NGL Attorneys. I asked again that it be sent to me. I sent another email on the 15th asking when I would receive the statement so that I could make the payment. After no response I followed up with another email on the 20th stating that I have already asked a number of times and requesting that it be sent. I then emailed the estate agent and spoke to him, requesting that he get it sent to me. I have just sent another email with no response, and called Martha again an hour ago and still no statement. I would not recommend using this attorney for anything as their service is shocking once all the paperwork is signed and you're stuck with them.