Avoid! Avoid! Avoid!

My house was transferred into the new owners name at the end of January and from then I have been struggling to get my rates refund from NGL.

Their shoddy service can clearly be seen in the lack of drive from staff and response when updates are requested:

04/04 I requested an update on the refund from Martha 05/04 Martha responded to say she had requested an update 16/04 I email again saying that I have still not got an update 16/04 Martha responds to say they are awaiting deeds office confirmation, it will be finalized at the end of April and she will keep me updated post 30/04 05/05 Martha advises that an account was opened in the purchasers name and the refund would be processed within a few days 30/05 I email Martha asking how far the refund is 03/06 Martha responds to say that she will follow up 18/06 Obviously by now I haven’t had any response which is their theme song, so I follow up with Martha and Judith 18/06 Martha responds to say they haven’t done the refund because they need additional documents (not really good transfer attorneys if they don’t know what documents to send from the beginning) 05/08 I email Martha and Judith asking why it’s 7 months later and I still haven’t been refunded - obviously no response 08/08 I email Judith to remind her that she committed to me that she would assist in getting this resolved - no response

I would suggest avoiding these attorneys as they clearly can't be bothered once they have received payment