MW
Martinus W
1 reviews | Active since Dec 2011
02 Sept 2024, 21:14
Worst service ever
Pipe burst in my house kitchen. Ngishilo Trading was appointed by Standard Insurance to replace pipe and to repair ceiling. With repairs the workers damaged my fridge by scratching and dented it. When tell people not to damage my fridge, they only respond, sorry. The damaged my walls and paint also which they just left like that. They not even clean after their work. We had to clean after them. I contacted their office and tha MD about the damages and their poor quality of work. Tha MD attitude was, my insurance to sort out. Now they just ignore my e mails and correspondence. This company is one of the worst ever, and they have no pride in their work ever. They not willing to take ownership for their mistakes and damages caused by their workers. Please people, I am honest by saying that I will not recommend Ngishilo Trading to anyone. Their quality of workmanship and their attitude is of the worst ever. I cannot believe that Insurance companies make use of them.
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Replies (3)MW
Martinus W's updateReviewer Update
05 Sept 2024, 19:41Ngishilo Trading not reply because they know their workers is guilty, and they not willing to accept responsibility for their workers actions. Their workmanship is of very poor quality, and they have no pride in their work. They are the worst contractor firm ever seen. Insurances and private persons must not make use of their services, because their work is of low standard, and they not take responsibility for their mistakes or actions. The MD also not responding on complaints, although he know that his workers is wrong and cause damages. Please stay away from Ngishilo Trading.
MW
Martinus W's update05 Sept 2024, 19:41
Reviewer Update
Ngishilo Trading not reply because they know their workers is guilty, and they not willing to accept responsibility for their workers actions. Their workmanship is of very poor quality, and they have no pride in their work. They are the worst contractor firm ever seen. Insurances and private persons must not make use of their services, because their work is of low standard, and they not take responsibility for their mistakes or actions. The MD also not responding on complaints, although he know that his workers is wrong and cause damages. Please stay away from Ngishilo Trading.
Ngishilo Trading's replyOfficial
21 Oct 2024, 15:36We sincerely apologize for the experience you had with Ngishilo Trading and Projects, and we regret the inconvenience caused during the repairs at your home. We strive to maintain high standards in both our workmanship and client service, and it’s clear that we fell short of these expectations in your case. For that, we are deeply sorry.
Regarding the damage to your fridge, walls, and paint, we took immediate steps to address the matter with Standard Insurance. As part of our commitment to treating our clients fairly, we escalated your concerns to the insurance provider to ensure the situation was resolved as swiftly as possible. We have been informed that Standard Insurance has since addressed the issue and resolved the matter.
Please know that your feedback is invaluable to us, and we are taking this situation seriously. We will use this as a learning opportunity to improve our services and ensure that future interactions with our clients are handled with greater care and professionalism.
Ngishilo Trading's reply21 Oct 2024, 15:36
Official
We sincerely apologize for the experience you had with Ngishilo Trading and Projects, and we regret the inconvenience caused during the repairs at your home. We strive to maintain high standards in both our workmanship and client service, and it’s clear that we fell short of these expectations in your case. For that, we are deeply sorry.
Regarding the damage to your fridge, walls, and paint, we took immediate steps to address the matter with Standard Insurance. As part of our commitment to treating our clients fairly, we escalated your concerns to the insurance provider to ensure the situation was resolved as swiftly as possible. We have been informed that Standard Insurance has since addressed the issue and resolved the matter.
Please know that your feedback is invaluable to us, and we are taking this situation seriously. We will use this as a learning opportunity to improve our services and ensure that future interactions with our clients are handled with greater care and professionalism.
MW
Martinus W's updateReviewer Update
21 Oct 2024, 18:40This matter is not been resolved as Ngishilo Trading is stated. I feel that Ngishilo Trading been responsible for replacing my fridge/freezer, as it was their workers damaged my fridge, not Standard Insurance. Ngishilo Trading MD had sent me an whatsapp on that time that they been covered by insurance, and that they have public liability insurance cover, and they will sort it out. They was contacted immediately after damages, and the worker by that time had stitches in his face, and admit that they had damaged the fridge, cupboards etc. Why must my insurance be responsible for Ngishilo Trading damaging my property. Very bad and poor attitude of them. I really feel Insurance companies must hold the contractor responsible for their actions. They not even have piece of material to cover cupboards or anything. Not clean after themself, so no pride in their work. I need them to replace my fridge. Then the workers must pay for fridge. I had to fix the paintwork, damages on walls, cupboards and tiles, without Ngishilo Trading give me a cent, but they claim money from insurance. Half work and poor quality workmanship.
MW
Martinus W's update21 Oct 2024, 18:40
Reviewer Update
This matter is not been resolved as Ngishilo Trading is stated. I feel that Ngishilo Trading been responsible for replacing my fridge/freezer, as it was their workers damaged my fridge, not Standard Insurance. Ngishilo Trading MD had sent me an whatsapp on that time that they been covered by insurance, and that they have public liability insurance cover, and they will sort it out. They was contacted immediately after damages, and the worker by that time had stitches in his face, and admit that they had damaged the fridge, cupboards etc. Why must my insurance be responsible for Ngishilo Trading damaging my property. Very bad and poor attitude of them. I really feel Insurance companies must hold the contractor responsible for their actions. They not even have piece of material to cover cupboards or anything. Not clean after themself, so no pride in their work. I need them to replace my fridge. Then the workers must pay for fridge. I had to fix the paintwork, damages on walls, cupboards and tiles, without Ngishilo Trading give me a cent, but they claim money from insurance. Half work and poor quality workmanship.