***** Customer Service

<div>Middle of April I decided to invest in a inverter solution and contacted Next Gen Solar - now unfortunately - via their website, nextgensolar.co.za the contact address is *** They responded quickly to my questions, seemed to be very helpful and because I wanted a package not available online they sent an invoice and I paid via EFT. On the invoice it stated a 7 day delivery. I forwarded proof of payment to them on the 25th of April and received an e-mail saying they'd send possible installation dates the next day. When I didn't hear from them I followed up, on the 3rd of May. Since it was the Easter weekend I expected delays. Again on the 6th of May which got me a response promising confirmation by the end of the day. But nothing. I followed up on the 16th, 19th and 24th. To date no response. Yesterday I decided to try contact them via Facebook, since Facebook said they usually respond within the hour. Sure enough, I got an auto answer immediately, since then nothing. This is unacceptable customer service at the very least. What I think it is I unfortunately can't say because it's not proven. But I'm writing this in the hope I can prevent someone else to have the same experience of "bad customer service".</div>