Next
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Next
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Frequently Asked Questions About Next
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Manqobajeromemvemve
1 reviews | Active since Jul 2026
31 Jul 2026, 05:48
Outsurance is the Be...
Outsurance is the Best insurance ever I knew!!! I so wish to tell it to the Mountains that Outsurance is the Hero!!!
Helpful (0)
|Replies (0)M
Manqobajeromemvemve
1 reviews | Active since Jul 2026
31 Jul 2026, 05:48
Outsurance is the Be...
Outsurance is the Best insurance ever I knew!!! I so wish to tell it to the Mountains that Outsurance is the Hero!!!
0
Replies (0)FP
Fallon P
1 reviews | Active since Apr 2026
16 Apr 2026, 16:48
Next Delivery Experience – Courier Choice Needs Urgent Improvement
I am extremely disappointed with Next’s delivery experience in South Africa, specifically due to their decision to exclusively use Skynet Worldwide Couriers as their delivery partner, without offering customers any alternative courier option at checkout. My recent orders have been affected by repeated delivery failures linked to this courier. Parcels are marked as “out for delivery” but are not delivered. On one occasion, I was incorrectly told that a delivery attempt had been made and that I was not home, despite someone being present at the address the entire day. On another occasion, I was informed that the delivery vehicle had broken down, resulting in further delays and lack of clarity. The most frustrating part of this experience is not only the courier’s unreliability, but the fact that customers have no control over the delivery method when ordering from Next. This removes accountability from the retailer, even though the customer’s entire experience is directly affected at the final delivery stage. Given these repeated issues, I would genuinely be willing to pay more for shipping if it meant having a choice of a more reliable courier service. Delivery is a critical part of the online shopping experience, and at the moment, this aspect is not meeting acceptable standards. I hope Next reconsiders its logistics partnerships or, at minimum, provides customers with courier options going forward, as this would significantly improve trust and customer satisfaction.
Helpful (0)
|Replies (0)FP
Fallon P
1 reviews | Active since Apr 2026
16 Apr 2026, 16:48
Next Delivery Experience – Courier Choice Needs Urgent Improvement
I am extremely disappointed with Next’s delivery experience in South Africa, specifically due to their decision to exclusively use Skynet Worldwide Couriers as their delivery partner, without offering customers any alternative courier option at checkout. My recent orders have been affected by repeated delivery failures linked to this courier. Parcels are marked as “out for delivery” but are not delivered. On one occasion, I was incorrectly told that a delivery attempt had been made and that I was not home, despite someone being present at the address the entire day. On another occasion, I was informed that the delivery vehicle had broken down, resulting in further delays and lack of clarity. The most frustrating part of this experience is not only the courier’s unreliability, but the fact that customers have no control over the delivery method when ordering from Next. This removes accountability from the retailer, even though the customer’s entire experience is directly affected at the final delivery stage. Given these repeated issues, I would genuinely be willing to pay more for shipping if it meant having a choice of a more reliable courier service. Delivery is a critical part of the online shopping experience, and at the moment, this aspect is not meeting acceptable standards. I hope Next reconsiders its logistics partnerships or, at minimum, provides customers with courier options going forward, as this would significantly improve trust and customer satisfaction.
0
Replies (0)