NPS Score
-100
Recommended: Unlikely
Sep '26 - Sep '26
Frequently Asked Questions About News Cafe somerset west
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Hellopeter has tracked News Cafe somerset west across 1 reviews. News Cafe somerset west hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used News Cafe somerset west? Write a review to help others decide.
Recent reviews (1)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Extremely disappointing experience at News Café Somerset West
Extremely disappointing experience at News Café Somerset West We travelled quite a distance to visit News Café Somerset West and unfortunately had a very disappointing experience from the moment we arrived. When we first arrived, the foreign manager told us that the restaurant was full and that we should turn around. We then noticed an open table and asked about it, but were told that the table was “reserved.” This was confusing to us because we understood that the establishment operates on a walk-in basis and does not accept bookings. If there are circumstances where tables are reserved or held, customers should be informed clearly rather than simply being turned away. Because we had travelled quite far, we decided to return a second time. By then, we were understandably hungry, tired and frustrated, and it was also very windy outside. While we were speaking amongst ourselves and expressing our frustration, we said, “No man, this is not right.” The manager then responded, “Noo, you’re not gonna come with that attitude here!” He said this while maintaining a completely straight face. We were not causing a disturbance or being disrespectful towards staff. We were expressing our frustration amongst ourselves after being turned away and having to come back. As customers, we expected the manager to handle the situation professionally and show some understanding instead of immediately becoming confrontational. The drinks were also extremely disappointing. We ordered two ****tails a Long Island and a Faithful ***** as well as a ******* shot and white wine. The ****tails tasted extremely weak and diluted. We also ordered shisha. Despite consuming several drinks, none of us felt even slightly tipsy. While we understand that alcohol affects everyone differently, the drinks genuinely tasted far more diluted than expected. Overall, the combination of the confusing seating situation, the way the manager addressed us and the poor quality of the drinks completely ruined what was supposed to be a night out. We travelled a long way and were prepared to spend money at this establishment, so being treated as though our frustration was an “attitude” was extremely disappointing. Management should seriously look into the way customers are welcomed and spoken to, as well as the consistency and quality of the drinks being served.
1 reviews | Active since Sept 2026
Extremely disappointing experience at News Café Somerset West
Extremely disappointing experience at News Café Somerset West We travelled quite a distance to visit News Café Somerset West and unfortunately had a very disappointing experience from the moment we arrived. When we first arrived, the foreign manager told us that the restaurant was full and that we should turn around. We then noticed an open table and asked about it, but were told that the table was “reserved.” This was confusing to us because we understood that the establishment operates on a walk-in basis and does not accept bookings. If there are circumstances where tables are reserved or held, customers should be informed clearly rather than simply being turned away. Because we had travelled quite far, we decided to return a second time. By then, we were understandably hungry, tired and frustrated, and it was also very windy outside. While we were speaking amongst ourselves and expressing our frustration, we said, “No man, this is not right.” The manager then responded, “Noo, you’re not gonna come with that attitude here!” He said this while maintaining a completely straight face. We were not causing a disturbance or being disrespectful towards staff. We were expressing our frustration amongst ourselves after being turned away and having to come back. As customers, we expected the manager to handle the situation professionally and show some understanding instead of immediately becoming confrontational. The drinks were also extremely disappointing. We ordered two ****tails a Long Island and a Faithful ***** as well as a ******* shot and white wine. The ****tails tasted extremely weak and diluted. We also ordered shisha. Despite consuming several drinks, none of us felt even slightly tipsy. While we understand that alcohol affects everyone differently, the drinks genuinely tasted far more diluted than expected. Overall, the combination of the confusing seating situation, the way the manager addressed us and the poor quality of the drinks completely ruined what was supposed to be a night out. We travelled a long way and were prepared to spend money at this establishment, so being treated as though our frustration was an “attitude” was extremely disappointing. Management should seriously look into the way customers are welcomed and spoken to, as well as the consistency and quality of the drinks being served.