Recently I have lias...

Recently I have liase with a lady by the name of Shandrey thatworks at newholmes pharmacy she was rude and arrogant on the phone snd refused to give me proper indication as to why my chronic medication is constantly being delivered in drips and drabs and why incorrect medication is being claimed and processed on my profile then also t She cannot give me proper justification about levies being charged and also goes on to threaten me that she is not afraid of anyone and cuts my call