Pathetic Service

I came in yesterday complaining about my car having the same noise, they test drove the car and confirmed the noise. This car was booked in December 2024 a week before Christmas for repairs, to my surprise the job card was only done on the 30th of December 2024 yet i brought the car before Christmas. I got the car back on the 11th of January 2024 and it is having the same sound and the aircon is not working, when I brought the car in December it was working fine. Yesterday after they confirmed the noise they booked the car in and today I was called in because they could not hear the sound anymore. It is very frustrating to pay so much money and still experience the same problems with the car and experience new problems with the car and also deal with poor customer service. What is more Pathetic is your customer service. Today as I was explaining how BAD the service was to the managers, they called in the technician who was working on my car, his name is Suvesh WHAT A RUDE,DISRESPECTFUL, ILL-MANNERED AND DISCOURTEOUS individual. This Suvesh Guy was so much confidence to speak to me and his colleague in such a rude manner Infront of his manager and went on saying to his colleague " he does not know his job or know how to drive and should leave his job" just because he confirmed the noise i was talking about and i believe he was doing his job.

Is this how your staff treat each other infornt of customers? and is this how your staff treat customers? I was disrespected by your employee, Suvesh has NO manners I came to your dealership frustrated and left worse. I took my car in with no aircon issues and now i am being aircon gas, what ******* is that and the service consultant decided to close the job card without sorting out the issues. They went on and removed my lock nuts at the back saying they are too long and are causing the noise which does not make any sense because i have been driving this car with those lock nuts and now there are too long. This can not be how you treat customers who pay for your service.