Not on, Newcastle Master Locksmith

Super disappointed. Newcastle Master Locksmith is my goto place for all locks, door closers and other security related products. The reason being that I never had any problems with the service or the products from them.

The day 19 March 2018. This time round I needed my car key repaired. As usual I went straight there and asked the person there if he can help me. Answering my questions he assured me that he will speedily repair my key, and gave me a ticket.

Two weeks laster, as discussed I returned to find that the key where not repaired. He apologized and told me he needed to order the correct battery. I understood and gave it another 2 weeks before going back. This time he looked like he forgot who I am. Once again he made the excuse that the delivery is delayed due to holiday days, in April. I accepted that and gave another 3 weeks.

During my next visit in May 2018, I found myself wondering about the legitimacy of his excuse that he forgot about my key. When I asked if he will please fix it as promised, he said "no problem", I need to bring the car the following week early morning and he will sort both my keys out, it will take one hour.

I did not return for another 3 weeks, as it is out of my way to go there and I don't often get the time especially not in the mornings. I returned once more in the last week of May 2018. Could not believe it, he haven't looked my key, and told me it is unrepairable. He furthermore said that he can get a replacement key and I need to bring the car the following week early in the morning.

Totally not trusting that story, and it being virtually impossible for me to be there at 08:00 in the morning, I phoned the following week to hear If the replacement key arrived as he promised to do.

The response I got: No replacement key, and he did not try and repair my original key. We are in the fourth month and by now I have serious doubts if I will ever get my key back.