VERY RUDE MANAGER

<p>I bought a Taurus vacuum cleaner on 24 June 2016. When I opened the package I discovered a part was chipped off, and after using the machine once I was not confident with the quality of the product. I was afraid the same part which is a little flimsy may continue to chip again even after replacement. I brought it back on 28 June for a refund. Merely 4 days later and I was told NO REFUND because I had already used the product.</p> <p>I spoke to the manager Mr Mack Bhima whom was immediately defensive, aggressive, argumentative, accusatory, patronizing and very rude. He accuse me of breaking the product, using it and then returning it.</p> <p>If a part breaks after ONE day and the product is returned within FOUR days, this complies with the shops' refund policy and the suppliers warranty. I am entitled to a refund.</p> <p>So I don't understand how the manager can accuse the customer of breaking the product. Maybe one of his staff dropped it, maybe it was dropped during transit from the supplier. It was a small plastic piece that chipped off. Maybe that part of the plastic was inferior, it happens. Who knows? <br />How can the manager immediately blame me, insinuating preposterous ways that I may have mishandled the product and breaking it. How can the manager bring up other store policies where even underwear cannot be refunded? How is that even relevant? Broken vacuum vs used underwear??? Thats patronizing and disrespectful!!!</p> <p>I have nothing against the supplier, nor the sales ladies who were very polite and helpful.</p> <p>Mr Mack Bhima is unprofessional, disrespectful, rude and patronizing. My 2 young daughters who were with me were so upset they had to walk away. Even they couldn't understand why this man was yelling.</p>