The WORST STORE EVER!

<p>As part of my household insurance cover with Hollard, New World was assigned as the preferred retailer to replace my household items. Amongst other items, I needed to upgrade my TV, so I went to New World to shop for a new TV. I found the TV, paid the difference and one of the guys that work there loaded the TV into the back of my bakkie for me, 6 Dec 2016. I discovered the TV screen was broken (not shuttered, which is why I couldn't see upon opening the box) after I switched it on. I took it back on Wednesday and New World refused to take responsibility of the damaged TV, claiming I broke it and they brought up all sort of excuses including how inappropriately the TV was loaded in my bakkie when I brought it back, which was exactly how their store assistant guy loaded it when I took it home. My argument is, why is New World limiting the damages to the TV only when it was in my possession and not throughout its journey from Manufacturer, New World to my house? I am a man of integrity and honestly, I will not go through the trouble if really I broke the TV, and besides, it was a long wait for the TV and so why would I damage it after I just got it. I am so confident I received the TV already broken and New World refuses to take responsibility for it! </p>