Terrible Service

I needed to return a faulty item I bought yesterday to New World. Today they have a sale and an extremely long queue outside the store. I explain to the Manager - Mukesh I think, that I only want to return a faulty item. I don't want to buy anything, have little time and don't wish to come back yet again. He insists that I must stand in the queue. So I leave, but on my way I decide to go back ask for Mukesh's boss. Instead, another manager shows up and tells me the same thing. I say to him that it's not my problem that they are having a sale. I was sold a faulty item and they should'nt inconvenience me anymore than they have. They eventually, grudgingly let me in. They lady at the counter is also extremely rude (Brown hair, pony tail). Telling me that they don't like customers like me anyway, that I probably broke it on purpose to get the R500 back. It was like being in the twilight zone. I've never encountered anything like it. That was my last visit to New World Menlyn. Even the security gaurds looked like they felt sorry for me, realising the bad customer service happening in front of them. Its weird how they realise this but not the people who get paid way more.