Refund debacle

<p>On Sat 5 November I went to New World Menlyn to buy a cable charger for my Samsung camera, when I got home the cable was not working so I took it back on Tuesday Nov 8th. The guy who assisted me told me that there was something wrong with the charging port which needed to be fixed or I could buy a new battery (nothing is wrong with the battery- I just lost the charging cable) for R300 and a universal charger for R500. Told him that its fine since I did not have that kind of money they should just refund me. They said they do not do cash refunds and ad that they need accredit or cheque card in which to refund the money, this was done on 8 November to my FNB cheque account and they said that the money would reflect after 3 working days.</p> <p>After 5 days of phoning (and emails to back it up) she told me that it takes 7-8 working days. The money did not and is not reflecting on my account so I called her back. Now after 11 working days excluding weekends I am told that their bank ABSA processed the payment and that I should take it up with my bank FNB. I have been on the phone with my bank for 3 days and they told me that the refund was never done and nothing is showing on my account on pending. I have been back and forth between FNB, ABSA & New World and the woman I was referred to -Margret (who to put it lightly was downright rude) basically told me that as far as they are concerned, they are done with the issue and if I want my money back I should take it up with their bank- ABSA (they were nice enough to give me a call centre number- (which just rang and was never answered) for their bank ABSA) because they got confirmation that the refund was done but they refused to give me this proof from their bank showing this, but told me that I should tell my bank that they are not doing their job!</p> <p>Now I am without my money and they pretty much gave me the finger.</p>