****** and pathetic service must fall!

I would like to report this business and their so called manager Mukesh aka Mac for their pathetic, ****** and rude behavior. We had purchased for the 1st time from this store in December 2017. The Panasonic device they sold to us was faulty. We took it back in January 2 weeks after purchase, as the cordless phone stopped working. At 1st no one would assist and insisted they are not liable for it. After establishing that they are responsible, they agreed to “send it back to Panasonic”. All this time speaking in Afrikaans and looking into our faces to see if we know they are talking about us. Sorry to burst your bubble, but just because I am Indian , it does not mean I don’t understand afrikaans. It is my 2nd language. Eventually I enquired from the person logging the fault, when I could expect feedback. She said to me I should tell her how to do her job, and if I ask again she’ll make sure it’s nothing less than 6 weeks. Fast forward 6 MONTHS later. We received a call stating that the phone is indeed a faulty one. And we should come in to collect the exact same model as a replacement. I enquire if I can get a refund instead as it’s 6 months later and I have already purchased another. They tell me to “take it or leave it” as this is their policy. So we go in on 21 June to collect this fone. 1stly they know nothing of it. The sales lady takes around 35mins to trace this phone. She comes back hands it to me and walks away. I try enquiring if I do not need a receipt or anything as I could be asked for one to prove my purchase. She claims she’s done her job. I get to the door and the security asks me who the hell I think I am walking out with this. At this point my young brother gets angry and says we are doing what the sales person instructed. He then grabs it out of my hand and storms inside. The sales lady says it’s not her department and the manager must sort it out. This Mukesh takes 15minutes to acknowledge me. Eventually he doesn’t even ask me anything but speaks to the lady and my brother comes in. He asks what is taking so “flippen long” he asks me. But the manager gets annoyed and says pls watch your language and leave the store. My brother is now fuming. They swear at each other. But the other staff start clapping and whistling and asking me who I am and what I want there. I keep quiet and take my fone, again no receipt or anything and leave. Later they call and say we are pathetic because that’s how our people are brought up! And when I say what about your behavior they claim they did nothing wrong it’s the way they handle all their clients! I dropped call. And I will never be back. They are pathetic, ****** and rude. And I hope Samsung, Panasonic kenwood and all other brands realize they are damaging their brands by being associated with such a disgusting and pathetic store. Let’s boycott them! ****** must fall.