New product was a dud

I bought a Panasonic Digital cordless phone from New World on 26 September 2017. The phone was a dud and did not work from the start; the phone did not charge. New World had a bad attitude when I handed the product in on 5 October 2017. The manager was also not prepared to discuss my problem.

They checked the phone and also found it not in a working condition as it could not charge. I asked my money back, but they refused and insisted on sending the phone in to be checked. They insisted on sending the phone in to be checked. I told them that I do not want a repaired phone, but my money back. I phoned New World again on 7 Nov. 2017 and spoke to Coliza. Somebody, from a no number, phoned me two days previously and to inform me that the phone has been repaired. She put the phone down before the conversation ended.

On 10 November 2017 I spoke to Atmis and Renolda from New World . New world refuse to give my money back and insisted that I take the REPAIRED DUD. New World undertook that Mark Asken will return my call, but he did not.

I have lost my consumers’ confidence in New World and do not want to trade with them anymore. I am not interested in dud products.