Emily Kubeka-Poor telephone s****s

<p>I contacted New World , Menlyn at 2:29 - I was transferred to Emily when I asked about the watch brands. Finally when I got through . Emily Kubeka answers.She only greeted then said please hold as she is on another call. That sounded very private as I overheard the mention of " problems in her life". Please I have bought many items from New World and enjoyed the service before. Can Management please ask their employee Emily Kubeka to seek counselling and avoid delaying us customers when we need service, because I waited for a while calling from my cellphone and now I was placed on hold. This is a lack of professionalism. I am told Emily is in a supervisor role, yet when I came in previously, she was looking sleepy and yawning. Its a pity that I have to be always served by Emily.</p>