Disrespected and threatened at New World Menlyn

My friend and I attempted to return a microphone we had purchased the day before. There was nothing wrong with the mic (and the condition was in such a way that they even asked me if I had yet to open it), the mic just did not fulfill the purpose for which we intended. Upon attempting to return it, we were met with a team that constantly delayed the process, asking the same questions repeatedly and making calls to \check the price". After being referred to the manager"