New world pharnacy shocking service delivery and treatment of customer by management

Service, management, after sales service, ..shocking experience had with this company. Rude management Cannot recommend it, feel obliged to warn others not to bother going there, never mind purchasing anything. Feedback from over 20 other custoners has been exactly the same as mine. Products bought last a few months, 2-year guarantee is not honoured as instead of replacing defective product, it akes 4 to 5 weeks to repair. What is guarantee of repairs, if original guarantt/warranty not honoured? Expensive R8000 coffee machine that lasted only a few months