POOR SERVICE DELIVERY

Unfortunately my Insurers utilised the services of New World for replacement TV. After paying the excess and sending the proof, on the SAME day it was requested!, we waited over a week for delivery. After numerous unsuccessful phone calls and multiple email addresses, I eventually received a call just to hear that the payment has not been processed!! and hence the TV set no dispatched. Very poor service and poor handling of calls. It has been a week and a half now since payment. They said it will be delivered 2 days after proof of payment sent. I see that I'm not the only one who complains ... I hope Insurers will STOP using them. It adds to the frustration of loss and in the end the are only a bunch of unhappy peope!!