Worst Service Continuously and always rude staff clearly learned from Leslie the owner

went there today in search of a phone covering. Whilst in the shop i received a phone call and answered and unawares moved my mask down just under my nose as it was hot and i was battle to breath under the mask whilst speaking on the phone. I moved away from anyone close to me to talk quickly. When a sales person stood 3 meters away from me and shouted at me to pull my mask up over my nose his words were "PULL YOUR MASK OVER YOUR NOSE WHILE IN THIS SHOP CAN'T YOU READ THE SIGNS!. When i had finished my phone call i approached him and said to him next time he could have just approached me courteously said " Excuse me mam please would you mind putting your mask over your nose please" ... Once again in an arrogant attitude raised his voice again and said "I DID!" i rep**** and said no you didn't and to have some manners with tour customers cost nothing. He then swore at me when i was walking again. I returned immediately to the shop and asked to speak to the manager in or who ever is in charge to which he took me to an old fossil of an old man with white hair who told me to pick up the phone to speak to him through his perspex screen WITHOUT FIRST SANITIZING IT - WHO KNOWS WHO TOUCHED THAT PHONE LAST, BUT I HAVE HIS ****ING RUDE SALESMAN SCREAMING AT ME TO PUT MY MASK OVER MY NOSE - talk about double standards. He then didn't even give me 2 moments to explain and immediately told me i am lying and further refused to listen.

I know multiple high profile people in the insurance business who recommended New World always - i definitely and i know alot of people who frequently visit that shop to buy their appliances, i will definitely tell them of this completely unacceptable treatment i received and do trust they spread the word. Clearly customer service is not their forte and they do not care. Another occasion i bought an appliance there and 3 weeks later it is not working and you go there they refused to exchange. A year ago it was the same with a TV i bought there, 2 weeks later its not working once again refused to help and the manager would not even come out of his cubicle to assist. Another occasion i got a smart watch for a gift an had a protective covering put on costing me R199, the next weekend i go to have another one put on my daughters watch and they wanted to charge me R399 - within one I refuse to ever support that company ever again as their staff are rude, *********, the manager/owner too is ********* and i will make sure that people that i know who have money to spend there and who i know spend there never do so ever again as they too have complained about the service and attitude of the staff. To that salesman who thought that he was speaking to a young dumb chick just because i was casually dressed with a pony tail and looked younger than what i am made a very big mistake. Never judge a book by its cover and to that rude white haired man who was too chicken **** to face me face to face karma is a horrible thing. People at the bottom of the organization learn from management - i have had covid already and survived and i have not once put anyone in danger as i make sure of the people around me, but for a piece of pathetic salesman who **** and changed his story on the way to the white haired man's stupid cubical, once a **** always a ****. I WILL NEVER SUPPORT NEW WORLD EVER AGAIN. AND I WILL MAKE ****ING SURE ANYONE I KNOW WILL NEVER BY AGAIN.