********* and unprofessional service

My insurance (outsurance) have issued a replacement fridge from this company, it was supposed to be a brand new fridge however it has dents on the inside and scratches in the front. The fridge does not work from the 1st day I have switched it on. It has now been 9 days without a fridge that can work. The staff (lerato and lerata) and manager Mac Beemer have been unable to help me with very delayed action in work and processing of my issue. The KIC service provider has been to my premises, inspected the fridge and issued a replacement note to them but still no response. I have been making numerous calls to new world with + - 7 calls per day requesting feedback. This is very unprofessional and really poor service.