PATHETIC CUSTOMER SERVICE IN THE STORE FROM MANAGER

We were reffered by our insurance company to use New World in Menlyn Mall, we waited 25 minutes for the claim assistant to get a sales person to assist us to no avail. When we enquired by the delay she explained that there were 4 sales people, 1 was on lunch (5pm and the store closes at 6pm), 1 was in the storeroom and the other 2 were assisting customers. She then called the manager (Mack Beema) he took another 5 minutes to attend to me. Mack explained that they are busy" very rudely. The manager then show us very poor service by arguing with us until sales person could assist. The sales person showed us our claim form and explained that the TV JVC Smart N775 series was not on display and was at the back he proceeded to show us the JVC N675 series and explained our claim was appoved for a JVC N775 series which is the newer series and looks similar to the one on display , we then agreed and proceeded to the counter to pay our excess and arrange delivery. The sales person asked us if they could deliver Monday 24th January 2022 and we had agreeded he then proceeded to the manager when Mack Beemar whi said no only Tuesday, we were already upset by then and just agreed. When we wanted to pay the excess then yet another issue occurred as the sales person said that they don't have stock and must order the stock which will take time. He offered that we take the older series which we did not agree to because it was not the equivalent to my TV which was a JVC Curve 776 series, also not what our insurance approved on the initial quote. He then took the matter again to the manager and then the manager said that he cannot give us the JVC Smart N775 series as that was a error from his store in the quote and that they have to give us the older series, we then argued back and forth that we don't want the older series and that's not what was approved. I then began to explain to the manager in lamens terms the difference between 7 series and the 6 series and he was very confused infact the sales person had more knowledge about the product than the manager, the more examples I gave the more he argued. He did not want to supply what was ordered and approved by our insurance. My family and I were so annoyed with the pathetic service received for the store and all the arguing that we eventually walked out. Clearly Mack Beema lacks on product knowledge and has no clue on customer service. I did make him aware that I was going to report that matter and he had go ahead.