New World Menlyn Retains both equipment AND money for returns!

In March 2021, I return a set of wireless earphones I purchased from these people. They kept the earphones along with my slip and point blank refused to refund my money. I had to leave their store empty handed!!! Which does mean that they have basically taken my money AND the goods that I original bought and returned to them.

I am not a lawyer or anything, but I'm pretty sure that is *****ing. So, in my opinion, New World Menlyn stole my money.

They exchange broken/unwanted goods by taking the goods from you, also taking the Receipt/Slip/Invoice for you and then giving you precisely nothing. This is what happened to me. Now they are sitting with my returned product (****py earphones) AND my money. I am out R500 with only a loss to show for it. This is what happens when you choose to buy stiff from New World Menlyn.

They are laughing all the way to the bank with my money. Absolutely shameless. I have tried speaking to them about this, but they don't seem interested in helping me. They will very likely do the same to you, so please beware of this potential pitfall when dealing with these tsotsis.

In my opinion, they are ********ly bad at what they do. They have terrible business policies (by keeping your money AND your equipment for "exchanges"), they have terrible customer service levels and the equipment they sell must have fallen off a truck or something, that is how bad the quality of their merchandise is.

I will therefor NOT recommend this atrocious excuse for a company, with their anti-customer business policies and practices. If ZERO stars were possible, that would be my real true rating here.

There people are just really terribly super very bad bad bad.