BAD SERVICE

An insurance bought me an amplifier at New World last year on the 09th September 2020.So had a problem with it this year around the end of August 2021 called them and they sent their driver to come and fetch it.Stayed for two to three weeks,tried to call them because I spoke to the driver and told me to ask another Rudolph or something couldn't get hold of him and left the message no one got back to me.After four they phoned me and told me that my warranty has expired so they wont help me to repair the amplifier. So my problem is why the took it on 02nd of September 2021 and keep it there to wait for my warranty to expire?😡😡😡The person I spoke to was Sphiwe who said they won't repair my amplifier. She called to ask for my and then I gave it to her only to find out that she wrote wrong and bounces back after 4 days of calling them because I waited for the email.This is not the kind of service we need from companies more especially in this covid 19 trying times.