Two bookings-simple problems not solved

In January I booked a service for my car as it was approaching 100K km. Upon booking I made them aware that the breakpads need to be checked and changed, and that there is a warning light about one of the back lights. We then made an appointment for 01 February to have all the three aspects attended. Upon collecting the car, I was told that the service could not be done because my car is few hundred kilometers before the allowed range to conduct a service-something which could have been explained upfront. I was disappointed as the primary reason for that booking was for the service. Days later, I still felt the breakpads were not right and the warning light was on for one of the back lights. I called New Vaal motors to make them aware and they said I must make another appointment. During that process, I received a call for a survey, on two occasions I asked them to call me in the afternoon as I was in formal sessions, but that did not happen. A week later I received a call and did the survey-and I explained my 3 complaints:1)My car was not serviced even though the booking had confirmed it will be, 2) there is still noise on the breaks, 3)the warning light is still on. I was then told that everything was noted someone from New Vaal will call me. I still did not receive a call.

I then made another appointment for 26Feb to have all the three attended. When I got took the car, I explained all my complaints to the service consultant who indicated she was not aware of all these and that she will pass the message to the person who assisted me/ask the complaints lady to call me. I told her I did not come to request someone to call me when I have given all the feedback on more than one occasion. I received a call that the back breaks pads were fixed previously and the new thing to fix is the front ones. I was also told that the light at the back was loose, hence the warning light and was assured that this was now fixed. Later that day I received my car(delivered) and to my surprise, the warning light was still on. There is still sound when I break, meaning something is still wrong with the break [ads after 2bookings. As it is, my family is in danger as we are driving a a car that was in the workshop twice but the problems are still not fixed. The following day(27Feb) I received a call from the service consultant who promised to have my complaints attended. I made her aware that my car still had a warning light. She told me I will receive a call from the workshop manager, but this has never happened still. On the 28th, I called the dealership to communicate my dissatisfaction about the whole trouble I went through and that im still driving a car that has a warning light. I was told I need to bring the car but I insisted im not going to have a third day’s leave just for a globe and the incompetence of their workshop. I insisted I need to talk to the person in charge as I work 70kilos from their workshop., unless they give me a courtesy car while they attend to the car. To this day, I still have nto received that feedback on what the y are going to do about all this inconvenience. On the 1st of March, I received a call to do a survey, I expressed all my frustrations and disappointment of the unkept promises, inferior service, incompetence and substandard customer service. The lady promised to pass all my comments and that I will receive feedback.

I am still waiting for someone to attend to this/call me/take responsibility. Im very sad that I chose this brand as I had hoped they will at least offer me the basic service that can be offered by new inexperienced players in the markets. But then, I realized the standard is so low that they see nothing wrong with it.