Poor service, Rude service staff Linda

Took car for a service 23/09 - once service was completed, I confirmed a pick up time with Linda in servicing. Waited from 14:00 to 17:00 with no driver coming to collect me. Called Linda around 16:30 to enquire why I hadn’t been picked up, her response was rude and unprofessional. Told me I would have to wait to get the car the following day as there was no one to collect me. When I called again around 17:00 She had already left work for the day, leaving me stranded.