Poor service
<p>I have made a telephonic appoint for my Merc to be serviced and listed all the faults on the vehichle. The lady was very unprofessional and did not ask any details e.g. car registration number or contact details. I basicaly asked her to take all down - how else will they I ahd an appointment.</p> <p>Upon check-in on 26/04/17 I had to list all the faults again as no notes were made on the booking. The lady assisting was not very helpful and didn't even introduce herself.</p> <p>A shuttle service is offered to take me back home but I had to wait more than an hour 30 min for the driver to arrive.</p> <p>During the course of the day I did not receive any progress update from the garage and I had to call twice leaving messages for Angelique to confirm a vehicle collection time.</p> <p>I ended up speaking to the service manager telling me the car is still at the workshop and will be ready after 16h00.</p> <p>When I arrived another lady asissted as Angelique went home. She ask me to sign paperwork in the meantime. I enquired if all the faults were attended to and after checking she said the car must be booked-in again because they did not have time to attend to an aircon fault! The lady also directed me to the cashier to go pay R7,000 and I had to correct her the vehichle still has a service plan.</p> <p>I asked her if I could arrange for a loan vehichle should the vehichle be book-in again as I can't be without a vehichle for another full day - I am a trader and need to be on the road. She rep**** it was possible but I must arrange before the time and make the booking myself telephonically.</p> <p>Needless to say I only ended up getting my car after 17h00.</p> <p>I today made a booking with Linda for my car to go in and get the aircon sorted out. After enquiring about a loan vehichle she said it was <span style="text-decoration: underline;">not</span> possible and they don't give loan vehichles unless it was their mistake and the car must stay for another day!</p> <p>This is unacceptable poor service. Prior to my Merc, I owned a Jeep and it was serviced at the same garage - as I valued loyal customer I find their treatment is very disappointing.</p> <p> </p>