Complaints

Good day

I have bought a c-class in March 2018 at Constentia Kloof Rooderpoort and the vehicle was on 21 000km, in two months I had a problem with brakes and took it to new vaal motors Bethlehem and they have replaced the back brakes and that was sorted, in less than I week or I had a brake noise coming from the car and I took it to new vaal again and I was told the noise was normal however I refused to believe and then I was told that the head technician will check it and provide his opinion. He then said no it’s a normal noise there is nothing wrong with brakes u can still drive for 10 000 km, well three weeks later I saw the warning light, took it back, left the car for repairs at around 8am on 11/09/2018. Upon arrival at 4pm to collect the vehicle only then I was told that my maintenance plan is not active and the tried to call Constantia Kloof but no response, I said to them why was I not informed so that I can also make follow up. I took a phone and constentia Kloof and they told me that the need to do short test and 72point check, then the car will be sorted. The following day I left the vehicle at 8am and I was told that once they are done with whatever that needs to be done they will replace the brakes. Around 1pm I to liberty to call and find out if all was well, I was told that all is well and u will get the car at 4pm. 4pm I went to collect the car, wow the car was still not done because maintenance plan is still not active, called constentia Kloof and they told me that they have been waiting for new vaal to send the reports but they did not. Okay new vaal sent the report while I was still there around 5pm and then they said they will call once all is sorted.

Monday on 17/09/2018 I called mercedece Benz South Africa and they said they will call the dealer to find out what is happening, shortly after that mercedece Benz South Africa said to me they said all is sorted they will call u to bring the car tomorrow which is today. They never called and mercedece Benz SA made a follow up with me around 4pm to say have they called? I said no, they said okay we are calling them to find out what is the delay? Shortly after that new vaal called and said u can bring in your car tomorrow the parts are and all is well will fix your car.

Today 8am I left the car and said to the receptionist are sure everything is sorted and the maintenance plan is active? She assured me that everything was in order, well as usual no communication during the day the I said to myself everything is fine. To my surprise when I got there at 4pm the car was not fixed. Pointing figures now so and so did not send whatever and I decided to leave as I was very angry and need to calm myself first.

After all that has been said I feel very disappointed and in actual fact is as if that I am not valued and the mistake was on my side, driving a car that makes brake noise and with a warning light which might be damaging something else which obviously won’t be given attention due to documents which I do not have control over.

I need serious intervention on this matter as I am very unhappy.

Hoping for speedy respond.

Thank you