worst customer service and lack of urgency from New Vaal Mercedes Benz in Vereeniging

the customer service at this dealership is pathetic. towards the end of January,IAU insurance approved for my rim to be replaced by this dealership. I have been calling them daily (note that I am the one calling) to check progress on the job. Last week Thursday, i was promised that the vehicle will be sorted and then on Friday afternoon i was informed that the replacement rim is damaged and an order will be placed for a new one. this morning i was informed that the order for the new rim will made (meaning it was not made last week as promised. everytime I call i get promised action will be taken) when i contact Jacques Durand on e-mail he promises action will be taken. as I write this review i do not know what the status of the job is.

i have a client of mercedes benz for over 10 years and this is the worst customer service experience i have ever experienced, especially noting that this work could have been finished within one week. what irritates me the most is that I am one who is making all the follow-ups and only receive feedback when I ask. Please help me get my car fixed and out of that dealership