Negligence and incompetence

This company manages our complex, they have failed to pay the electricity account at COJ, there’s a bill that COJ has served us, this account is in arrears and has been for years, COJ has been cutting our power with no notice and recently they cut our power last week Thursday, today is Monday, we have been without power for 5 days, when we follow up with New northwest office they are playing a blame game and not giving us any answers as to what happened to the funds that are supposed to be paying for this account, i am one of the owners and i pay my levies on time, this has severely affected us, food going bad in our fridges, unable to feed our children and keep them warm in this winter, some of us work from home and are now unable to do so due to this problem, we are losing our income, the list is long, these people dont care about us because they are not the ones affected, they are sitting in their homes with electricity while we suffer in the dark for days, they have done absolutely nothing to help resolve this problem, i have tried to escalate to their Head and he said to shift the blame to the trustees, who in turn said its not their responsibility, we are being played, we are paying but there’s no services delivered, such negligence and incompetence, someone needs to answer to this