The Worst nightmare from The New National Insurance

Worst Insurance ever to deal with. My Son while driving to Pretoria from Johannesburg on Sunday 29thJune 2026 at approx 11.15am, something hit under the car and sump got damaged and we could barely move the car from the Fast lane to the extreme left. Car stopped working at the same time. Incident reported immediately to the insurance and car was towed to Auction Nation in Centurion. We don't know what accessing company they use but from the day one the accessor was very rude on the phone as if we are ********s. Didn't even check the car properly and reported that it's mechanical issue and we won't be paid out. Upon Contesting the decision they towed the car to our house and after weeks fighting and back and forth they towed the car to the mechanic and when mechanic sent the report to the insurance company that the engine has sized and the car need a new engine, the assessor called the mechanic and even sent him whatsapp message to change the report. Then eventually they towed the car to the dealership Mistibushi Bryanston and they also gave the same report but the insurance company so adamant and don't want to pay out what we rightfully should and putting us under lot of pressure to sign the agreement of loss of the amount with which the car can't even be fixed and on top of that they even refused to the mechanic. Now they even cancel my insurance policy and.want to wash their hands from the claim. They even cancel the car hire to put more pressure on us to accept what ever they want to offer. The company and the assessor can bully the clients to get the things their way. It's more than two months now of fighting and fighting but they just playing delay tactics to make the client so frustrated which no one can imagine. I.will wait for two days and on my next review here will name and shame each and everyone involved with our claims processing.