New National KZN Claims are useless!

A client of New National drove into my vehicle on the 4th of December 2020. I lodge a claim against them and was at 1st sent from pillar to post to get to the right person to speak to. I finally got hold of Nirmala Singh at the Durban office. I sent her all the documents she requested on the 10th of December and had to constantly follow up to ensure that the documents reached her. The assessor was sent out on the 22nd of December and the assessor said the report will be in on the same day....nothing happened. I constantly had to call and ask for feedback and was told that they closed office and therefor the claim was not processed.

On the 6th of January 2021, after numerous calls to Nrmala, the release was sent to me to complete. I completed the document and sent it back. Nirmala said the payment will be loaded and released within 24 to 48 hour and that the vehicle can be taken in for repairs. The payment was never made. When I called her, she said that their insured's claim was not paid out and therefor the payment was not made.

I called her again and asked when it will be done and that the panel beater is waiting for payment. She then said she never said I can take the car in and it will take up to 7 days for the payment to be made. I informed her that I need my car to conduct my daily duties and that I am without a vehicle since the 6th of January 2021.

I called again on the 19th to request an update and she said the authorization is done by her manager and feedback on payment will be done, still nothing.

Throughout the whole process, I had to call and ask for feedback and every time was told she will get back to me, which she never did. Every time she calls me, the story and timeframe changes and nothing is happening. I am sitting without a vehicle and not capable of doing my job because of the poor service received from New National. It is really a disgrace to see service like this!