New National
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
New National
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Preshina P
1 reviews | Active since May 2026
20 May 2026, 15:12
Poor Insurance Claim Handling, Unsafe Repairs and No Accountability from Gencom, Blue Crane Brokers and New National
I am extremely disappointed with the handling of my insurance claim involving Gencom Insurance, Blue Crane Insurance Brokers, and New National Assurance Company. From the beginning (2 March 2026), this entire process has been poorly managed, unprofessional, and frustrating. After the accident, the assessor initially decided to write off my vehicle and sent it to Mandos. The vehicle was also assessed through Finesse Panelbeaters, but because the quotation was apparently too high, the decision suddenly changed. Instead of properly writing off the vehicle, it was then sent to East Coast Customs for repairs at what appears to have been an unrealistically low repair cost. The repairs done by East Coast Customs were unacceptable. The vehicle was returned with missing parts, poor workmanship, and even basic components such as the headlights not functioning properly. The car is clearly not restored to a proper roadworthy condition. Throughout this ordeal, there has been little to no assistance, communication, accountability, or urgency from: Gencom Insurance Blue Crane Insurance Brokers New National Assurance Company The appointed assessor No one seems willing to take responsibility for the poor handling of this claim or the condition in which the vehicle was returned. As a paying client, I expected professionalism, transparency, and proper repairs. Instead, I have experienced delays, conflicting decisions, poor workmanship, and complete lack of support. I would not recommend any of these companies based on my experience. If anyone has advice on how to escalate this matter further or deal with these companies effectively, your guidance would be appreciated.
Helpful (0)
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Preshina P
1 reviews | Active since May 2026
20 May 2026, 15:12
Poor Insurance Claim Handling, Unsafe Repairs and No Accountability from Gencom, Blue Crane Brokers and New National
I am extremely disappointed with the handling of my insurance claim involving Gencom Insurance, Blue Crane Insurance Brokers, and New National Assurance Company. From the beginning (2 March 2026), this entire process has been poorly managed, unprofessional, and frustrating. After the accident, the assessor initially decided to write off my vehicle and sent it to Mandos. The vehicle was also assessed through Finesse Panelbeaters, but because the quotation was apparently too high, the decision suddenly changed. Instead of properly writing off the vehicle, it was then sent to East Coast Customs for repairs at what appears to have been an unrealistically low repair cost. The repairs done by East Coast Customs were unacceptable. The vehicle was returned with missing parts, poor workmanship, and even basic components such as the headlights not functioning properly. The car is clearly not restored to a proper roadworthy condition. Throughout this ordeal, there has been little to no assistance, communication, accountability, or urgency from: Gencom Insurance Blue Crane Insurance Brokers New National Assurance Company The appointed assessor No one seems willing to take responsibility for the poor handling of this claim or the condition in which the vehicle was returned. As a paying client, I expected professionalism, transparency, and proper repairs. Instead, I have experienced delays, conflicting decisions, poor workmanship, and complete lack of support. I would not recommend any of these companies based on my experience. If anyone has advice on how to escalate this matter further or deal with these companies effectively, your guidance would be appreciated.
0
Replies (0)CF
C F
1 reviews | Active since Dec 2025
2 Dec 2025, 08:07
NNA wonderful services beware!
Complaint from a Broker: I would like to understand why the vehicle was not removed from my client’s name immediately. This oversight is entirely unacceptable. My client was shocked and understandably distressed to discover that they are now liable for a fine associated with a vehicle that no longer belongs to them. It is my expectation that the individual responsible for processing the de-registration—whose negligence has caused this situation—takes full responsibility for the resulting fine. Incidents of this nature reflect extremely poorly on both insurers and brokers and are precisely the type of service failures that regulatory bodies such as the FSCA aim to prevent. This type of complaint and many other verbal complaints directed at Brokers and received by administrators, underline that in my experience once New National is dissatisfied with an administrator's claim ratio, their actions towards administrators causes complaints like the above and administrators and Brokers to have clients leave their services.
Helpful (0)
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C F
1 reviews | Active since Dec 2025
2 Dec 2025, 08:07
NNA wonderful services beware!
Complaint from a Broker: I would like to understand why the vehicle was not removed from my client’s name immediately. This oversight is entirely unacceptable. My client was shocked and understandably distressed to discover that they are now liable for a fine associated with a vehicle that no longer belongs to them. It is my expectation that the individual responsible for processing the de-registration—whose negligence has caused this situation—takes full responsibility for the resulting fine. Incidents of this nature reflect extremely poorly on both insurers and brokers and are precisely the type of service failures that regulatory bodies such as the FSCA aim to prevent. This type of complaint and many other verbal complaints directed at Brokers and received by administrators, underline that in my experience once New National is dissatisfied with an administrator's claim ratio, their actions towards administrators causes complaints like the above and administrators and Brokers to have clients leave their services.
0
Replies (0)