New Generation Hydroponic Farms non service

I placed an online order with New Generation Hydroponic Farms in Walkerville on the 15th of May 2024. Six days later I sent them an e-mail requesting for an update on the order. I tried calling them the next. No one answers their cell phone. Only a voice message to notify you that they cannot take calls during business hours. It's been 8 days without any feedback or order update.