SG
Shaun G

1 reviews | Active since Feb 2013

24 Feb 2020, 12:45

NEW EARTH ENERGY SOLAR INSTALLERS - Continuous problems

Since my previous review in Feb 2019, we have given the Director of New Earth Energy , Dave Van Rensburg, numerous opportunities to resolve the problems created by his company and staff. His staff turnover is so crazy that a "NEW EXPERT" was sent to my property on some many occasions, I lost count. An update on the situation: New Earth Energy DID NOT resolve the problems, but in fact cased more problems at my property. They moved panels on my roof and now I have roof leaks that they will not come out to fix, after they caused the damage. The installed a heat pump and blocked the drainage values with silicon, so now it just drips from the ***** holes all over my decking. They were informed by the supplier of the heat pumps that their installation was incorrect, but they still ignored this! No they tell us that we must sort it out ourselves with the manufacturer. As customers, we never signed off the system, as it never worked correctly. We still have problems with the system shutting off or going into error states, as we did from the very beginning. Now Dave Van Rensburg has decided that he will no longer support the system. AWESOME, we have paid him in full before the system was installed, for a system that NEE could never get working properly. And the cherry on top, they can just decide at any time that they will not fix their problems or honour their guarantees. What a company to deal with..... They went as far as threatening us and telling us to remove our posts on Hello Peter. I will not do this, as people have the right to know about companies like this, that took advantage of us due to the current energy crisis. We are still following the Legal process and will get the law to deal with this company.

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