Based on recent customer reviews, New Debt Plan is widely praised as a professional and compassionate debt review partner. Clients repeatedly name consultants such as Solomon Manyaya, Macdonald and Sydney for patient explanations, prompt responses and steady feedback on creditor and credit bureau progress, with several reporting paid up debts, clearance certificates and renewed financial breathing room. A smaller group raised concerns about debit orders not being stopped as promised, slow refunds needing repeated follow up, and monthly fees not disclosed upfront. Onboarding transparency and turnaround times remain the clearest improvement areas.
Replied to 50% of negative reviews
Reply time on negative reviews: 15m
TrustIndex
8.3
Ranking
#32
in Financial Services
Reply Time
14h 20m
NPS Score
75
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 15m
Dec '25 - Nov '26
Frequently Asked Questions About New Debt Plan
What do customers say about New Debt Plan?
Based on recent customer reviews, New Debt Plan is widely praised as a professional and compassionate debt review partner. Clients repeatedly name consultants such as Solomon Manyaya, Macdonald and Sydney for patient explanations, prompt responses and steady feedback on creditor and credit bureau progress, with several reporting paid up debts, clearance certificates and renewed financial breathing room. A smaller group raised concerns about debit orders not being stopped as promised, slow refunds needing repeated follow up, and monthly fees not disclosed upfront. Onboarding transparency and turnaround times remain the clearest improvement areas.
Is New Debt Plan trustworthy?
New Debt Plan has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 15 min. Hellopeter has tracked New Debt Plan across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Thank you very much you service it was good I really appreciate 🙏
Thank you very much you service it was good I really appreciate 🙏
1 reviews | Active since Oct 2026
Thank you very much you service it was good I really appreciate 🙏
Thank you very much you service it was good I really appreciate 🙏
1 reviews | Active since Feb 2021
I was at another debt relief company and moved to New Debt plan 2 years ago
I was at another debt relief company and moved to New Debt plan 2 years ago. Best choice ever. They help you within 24 hours or faster. I would refer anyone to them. They really helped. And I am done and did not wait long to get my clearance. Thank you New Debt plan.
1 reviews | Active since Feb 2021
I was at another debt relief company and moved to New Debt plan 2 years ago
I was at another debt relief company and moved to New Debt plan 2 years ago. Best choice ever. They help you within 24 hours or faster. I would refer anyone to them. They really helped. And I am done and did not wait long to get my clearance. Thank you New Debt plan.
1 reviews | Active since Oct 2026
I would love 2 take this opportunitie 2 thank the company 4 helping me out with my debt
I would love 2 take this opportunitie 2 thank the company 4 helping me out with my debt!! am debt free now!!! It only take few years depending on the debt tht u have!!! Im free now i have my clearence certificate!!
1 reviews | Active since Oct 2026
I would love 2 take this opportunitie 2 thank the company 4 helping me out with my debt
I would love 2 take this opportunitie 2 thank the company 4 helping me out with my debt!! am debt free now!!! It only take few years depending on the debt tht u have!!! Im free now i have my clearence certificate!!
1 reviews | Active since Feb 2012
Excellent service
What a journey i took with New Dept Plan, i have been with them since 2020 , I would like to thank the whole team for the great service I received from them. Through this journey i would ask questions for clarity and they were so patient with me and answered whatever I didn't understand and i would get a statement every month about the progress. Today i am debt free and I received my clearance certificate Thanks Solomon and your team
1 reviews | Active since Feb 2012
Excellent service
What a journey i took with New Dept Plan, i have been with them since 2020 , I would like to thank the whole team for the great service I received from them. Through this journey i would ask questions for clarity and they were so patient with me and answered whatever I didn't understand and i would get a statement every month about the progress. Today i am debt free and I received my clearance certificate Thanks Solomon and your team
1 reviews | Active since Oct 2026
The service has been excellent from the beginning when I was looking for someone to help me
The service has been excellent from the beginning when I was looking for someone to help me. They have been nothing but kind and understanding always willing to go the extra mile. Thanks you so much appreciate the help and guidance.
1 reviews | Active since Oct 2026
The service has been excellent from the beginning when I was looking for someone to help me
The service has been excellent from the beginning when I was looking for someone to help me. They have been nothing but kind and understanding always willing to go the extra mile. Thanks you so much appreciate the help and guidance.
1 reviews | Active since Sept 2026
Councillor was very ...
Councillor was very helpful in assisting in all the queries I had.
1 reviews | Active since Sept 2026
Councillor was very ...
Councillor was very helpful in assisting in all the queries I had.