Worst Service- Worst Quality

Sooo I decided to buy a pair of sneakers that I had had my eye on for quite some time. Boy was I excited when the shoes got delivered that I wore them as soon as they were delivered (I had ordered them online). Biggest MISTAKE/REGRET of my life. The shoes I bought was 5740 women’s shoe. I’ve bought New Balance before and they had been super comfortable that I had become a fan - not these ones. The shoes, which were my size were so tight there was no blood circulation on my feet - I could hardly feel them. Sooo I took them off immediately and put them back in their box and inquired about their return process. The website is not user friendly. I then went back to the website to try and see if there was nothing I could find as they were slow to reply. I found waht I was looking for and logged a return after taking out the shoes to take the photos that were required and putting them back in the box. This is the appalling part, I received a response a few days later after having enquired about when I’m getting my response only to find that I couldn’t return the shoes because they were not in the original condition. I was baffled as I had only worn the shoes for fit and nothing else. But my questions on how that is possible and waht that says about the quality of the shoe if it could get damaged by me putting the shoes on just for fit fell on deaf ears, like literally I received no response from the service team. Never again am I buying a New Balance - this experience has left little desire for me to ever do that again. This review was written as a warning either their return policy is the worst or their quality is the poorest for a shoe valued at R2000, original price. Either way I regret that I ever bought the shoes