Unhappy Customer

Good Afternoon, I am disappointed in New Balance both the Online and Canal Walk retail store. First attempt was purchasing a takkie online on Saturday 28th November 2020 only to receive an automated message stating the following: Payment Error It appears that www.newbalance.co.za is not yet ready to accept payments. Go back and contact www.newbalance.co.za support. To date, nobody in support has come back to me as yet.

After another attempt, the exact same problem occurred. On Sunday 29th November I visited the New Balance Canal Walk store to have a look if they had the takkie in store. I find the takkie in a different colour only to be told from the salesperson that he 'Actually' is not allowed to let me fit on this takkie of my choice. Now to me saying the word 'Actually' means either you are unsure of the policy in the shop. I then left the store very upset as this was my third attempt to purchase a takkie. On Sunday i sent another email on support once again explaining my experience. Monday i received an email from customer care telling me that the takkie is no longer available . To date nobody in support came back to me to explain why the payment gateway/portal was not working. I was told via email from a customer care representative the below: Please click to T&C’s to read more: https://help.newbalance.co.za/support/home Look out for our Festive Season Sale starting on the 4th of December. Kind regards,

Really disappointing and a bad name for New Balance.